Client Services

What is the client service program?….

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This program provides clients with emergency relief for utility and mortgage/rent payments. Clients meet one-one-one with our Case Manager, who assists clients in providing funds for these services. The Emergency Medical Services program assists individuals by providing funding for clients in need of prescription drugs, eyeglasses, and medical supplies and equipment. Call our office at 225-618-8300 for more information.

Appointments:

Clients will make appointments with the receptionist to meet with Case Manager.Case Manager has up to (3) appointments in a given day. (i.e., 9:30 am, 11:00 am, and 1:00 pm)

Walk-In Clients:

Walk-in Clients may meet with Case Manager at the Case Manager’s discretion. If the Case Manager can not meet with-in client, they must schedule an appointment for a later date.

Procedure:

Client must bring all required documentation, and fill application with Case Manager. Case Manager and Executive Director evaluates application and provided information to make final decision to assist client.

Required Documentation:                                            

Identification/Driver’s License
Social Security cards for each member of the household
Proof of Income
Food Stamp Printout (if applicable)
All Bills (utility, rent/mortgage, car payments, loans, insurance payments, etc.)

****Client information is to be stored in a safe and secure place (i.e., a locked file cabinet). Client information is not to be shared or discussed outside of client services.

Non-discrimination policy

H.O.P.E. Ministry does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

H.O.P.E. Ministry is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.